Terms & Conditions


Corona Virus & Exceptional Circumstances Terms & Conditions 

  • Where possible weddings can be postponed.
  • If you cancel your booking due to Covid-19 guest restrictions or any other reasons, no refund will be given.
  • Weddings rescheduled to a week day will be offered 10% discount on the Bride only and will incur no additional consultancy and planning fee.
  • If a wedding is postponed to a Saturday or Sunday an additional consultancy & planning fee will be due.
  • If the original team member isn't free  for your new date we can transfer the booking to another team member, if available, an additional consultancy and planning fee will be required. If you have had your rehearsal the balance payment can be transferred to the new team member.
  • If you have had a rehearsal and your balance has been paid and no one is available for the postponed date the contract cannot be fulfilled and will be considered frustrated, no refund will be due.
  • If you have had your rehearsal and paid your balance and want to reduce booking numbers, no refund will be due.
  • If you have paid your admin, consultancy & planning fee we are unable to reduce booking numbers from the original contract.
  • Terms and conditions can be reviewed case by case, at Owners/Managers discretion.
  • We strongly advise that you have wedding insurance.
Wedding Quotes
All wedding hair and make up quotes are valid for 4 weeks from the date of issue. If acceptance is received after this period has lapsed, the service may be required to be requoted.

1.0 Supply of services

1.1 Changing Faces shall provide the Service to you subject to these Terms. Any changes or additions to the Service or these Terms must be agreed by Changing Faces and yourself.

1.2 You must ensure, where practicably possible, that we are provided with all necessary access to the premises or site where the Service is to be performed and shall take all necessary steps to ensure that the Service can be performed in a safe and healthy working environment. No animals permitted around the teams working kits due to any subsequent allergies.

1.3 The Service shall be provided in accordance with the Contract letter of Booking and otherwise in accordance with Changing Faces current brochure or other published literature relating to the Service.

1.4 We may at any time, without notifying you, make any changes to the Service which are necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature or quality of the Service.

2.0 Wedding Charges

2.1 Subject to any special terms agreed in the Contract Letter of Booking, you shall pay us the Standard Charges and any additional sums which are agreed between Changing Faces yourself for the provision of the Service.

2.2 An admin, consultancy & planning fee of £75 per team member booked is required to hold any booking and covers our admin and planning time, this is non-refundable.

2.3 You shall pay for the Service on the date specified in the Contract Letter of Booking. If payments are not received your date/ appointment cannot be guaranteed.

2.4 If Changing Faces is unable to perform all or part of the Service for any reason whatsoever outside our control including failure by you to comply with any of their obligations under the Contract, Changing Faces shall nevertheless be entitled to payment of the full amount of the Standard Charge.

2.5 If you postpone or want to change your wedding date an additional admin, consultancy and planning fee would be due to each team member booked to transfer to a Saturday or Sunday, no fee would be due if transferring to a week day.

3.0 Wedding Cancellations

3.1 By paying your admin, consultancy & planning fee you are entering into a contract with Changing Faces and agreeing to our terms and conditions.

3.2 We must be notified of any cancellations by a minimum of 2 months prior to the date of the wedding. Fees apply as below.

3.3 Refunds will only be given in exceptional circumstances at the discretion of Changing Faces.

3.4 Changing Faces will be under no obligation to refund any money paid up until point of cancellation, however the client will be liable for further payments depending on the time scale.

3.5 If the Client cancels 6 months or more before the event no further payments are required.

3.6 If the client cancels 3-6 months prior to the event 50% off the remaining balance is still payable.

3.7 If the client cancels 0-2 months prior to the event full payment is required to cover loss of work to the MUA for the day.

3.8 Once your admin, consultancy & planning fee has been paid there cannot be any reduction in numbers to your booking.

3.9 Our minimum booking for peak season Saturdays is Bride +2 for Make up Artist and/ or Hair Stylist.

3.92 For cancellations by Changing Faces due to circumstances including, but not limited to, emergency, act of God or illness rendering Changing Faces unable to complete the booking we will endeavour to source an alternative Makeup Artist/Hair Stylist. A partial refund will be offered. We will not be liable for any further compensation.

3.93 It is strongly advised you take out wedding insurance to cover you against these situations.

4.0 Studio Bookings, Cancellations & Rescheduling Policies

4.1 We strive to accommodate our clients to the best of our ability. All of our appointment confirmations are sent via text and email 72 & 48 hours prior to any appointments.

It’s understandable that you may need to cancel or reschedule your appointment from time to time so we kindly request that you give us at least 48 hours notice.

4.1 All appointments made manually by phone or in the studio will be sent an email asking to confirm their card details which is simply agreeing to our cancellation policy, if the appointment is not confirmed we have the right to cancel your appointment.

No money will be taken and the card details are securely stored and not accessible (please see point 4.8). You can use these card details automatically at check out for payment without presenting your card, however cash or an alternative card can be used. The saved card will be charged for any late or no show fees. If the card cannot be charged. If you cannot or do not want to add your card then a 50% deposit must be paid upfront to secure your booking.

4.2 Online bookings require require sign up to a Fresha account, card details are stored to hold your appointment,as above.

4.3 Late cancellation fees (less than 48 hours notice) will be charged at 50% of the booking cost,no shows will be charged 100% of the booking cost.

4.4  Patch Tests: Must be carried out for new Clients at least 24 hours prior to any appointments for: Lash Extensions, LVL, Billion Dollar Brows, Brow Tints, Lash Tints.

Full Hair Colouring, Microblading & Botox / Filler Consultations to be carried out prior to any bookings .

4.5 Lash Extensions: Please follow post aftercare available on our website and  our issued leaflets.

4.6 Studio Refunds: We do not issue refunds for treatments, any issues with a treatment received must be reported and seen within 7 days to allow us to review  the complaint and see how we need to proceed at Owner/Managers discretion.

4.7 CCTV: We operate CCTV across the Exeter based premises for the safety and security of our clients and staff as well as a deterrent for the purpose of criminal activity.

4.8 The Fresha payment provider is Ayden, they manage payments for Microsoft, Uber, and Ebay. All card payments are PCI compliant and 3DS 2.0 is enabled for all card issuers that support them.

5.0 Payments

5.1 Payments are accepted by cash or bank transfer for wedding bookings.

5.2 We accept cash, bank transfer or card in the Studio.

6.0 Warranties and Liability

6.1 Changing Faces warrants to you that the Service will be provided using reasonable care and skill and, as far as reasonably possible, in accordance with the Contract of Booking and at or within the times referred to therein. Where Changing Faces supplies any goods that are supplied by a third party, we do not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but shall, where possible, assign to you the benefit of any warranty, guarantee or indemnity given by the person supplying the goods to us.(Please see our Returns Policy)

6.2 Changing Faces shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from any provision of the Service except in respect of death or personal injury caused by our negligence, or under the express terms of the Contract, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims which arise out of or in connection with the provision of the Service (including any delay in providing or failure to provide the Service ) or their use by you.

6.3 Changing Faces shall not be liable or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Service, if the delay or failure was due to any cause beyond the our reasonable control, including any fault or failure of you or third party.

6.4 It is the responsibility of the client to inform the team/ company of any issues that may affect the use of any equipment or products. This includes but is not limited to sensitivities, allergies and medical conditions. The team/ company cannot be held liable for any losses that are incurred due to the client's failure to inform them of any known conditions. The team/ company reserves the right to refuse services to the client or members of the party for, but not limited to, abusive and threatening behaviour.

7.0 Title to Goods

7.1 We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

8.0 Risk of loss

8.1 Risk of the goods will pass to you upon receipt of delivery to you.

9.0 Delivery

9.1 Any delivery timescale's quoted to you are indicative only. We do not accept any liability whatsoever for delayed delivery caused by any third party.

10.0 Acceptance of Goods

10.1 Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Policy. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.

11.0 Returns

11.1 We are committed to offering our customers and clients excellent products. If you feel the products you received from Changing Faces do not meet this expectation, you may return any item in its original condition for a full refund within 14 working days from delivery provided that you tell us within 7 working days after the day on which you received the products that you intend to return the item.

11.2 If you cancel your order but do not return such goods to us within 14 working days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of you returning the goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.

11.3 Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available.

12.0 Complaints

12.1 If you wish to complain about any matter in respect of the goods or services provided by Changing Faces please email us at


13.1 Here at Changing Faces we take your privacy seriously, we will only use your personal information to administer your account and to provide the products and services you have requested from us. However from time to time we would like to contact you with other details of news, offers, competitions and new services we provide by text or email. No information will be passed on to or shared with third parties or for marketing purposes other than the professional companies we use for information storage and advertising. Companies listed below:

Fresha/ Facebook/ Instagram/ Mail Chimp

Click here to view our full Privacy Policy

14.0 Copyright

14.01 The material on this site may not be reproduced, distributed, transmitted, cached or other wise used except with the prior written permission of Changing Faces copyright 2018.