1.0 Supply of services
1.1 Changing Faces shall provide the Service to you subject to these Terms. Any changes or additions to the Service or these Terms must be agreed by Changing Faces and yourself.
1.2 You must ensure, where practicably possible, that we are provided with all necessary access to the premises or site where the Service is to be performed and shall take all necessary steps to ensure that the Service can be performed in a safe and healthy working environment.
1.3 The Service shall be provided in accordance with the Contract of Booking and otherwise in accordance with Changing Faces current brochure or other published literature relating to the Service.
1.4 We may at any time, without notifying you, make any changes to the Service which are necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature or quality of the Service.
2.0 Charges
2.1 Subject to any special terms agreed in the Contract of Booking, you shall pay us the Standard Charges and any additional sums which are agreed between Changing Faces yourself for the provision of the Service.
2.2 A deposit is required to hold any booking which is non-refundable.
2.3 You shall pay for the Service on the date specified in the Contact of Booking.
2.4 If Changing faces is unable to perform all or part of the Service for any reason whatsoever outside our control including failure by you to comply with any of their obligations under the Contract, Changing Faces shall nevertheless be entitled to payment of the full amount of the Standard Charge.
3.0 Cancellations
3.1 We must be notified of any cancellations by a minimum of 3months prior to the date of the wedding. Refunds will be given in exceptional circumstances at the discretion of Changing Faces.
4.0 Payments are accepted by cash or cheque.
5.0 Warranties and Liability
5.1 Changing faces warrants to you that the Service will be provided using reasonable care and skill and, as far as reasonably possible, in accordance with the Contract of Booking and at or within the times referred to therein. Where Changing Faces supplies any goods that are supplied by a third party, we do not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but shall, where possible, assign to you the benefit of any warranty, guarantee or indemnity given by the person supplying the goods to us.( Please see our Returns Policy)
5.2 Changing Faces shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from any provision of the Service except in respect of death or personal injury caused by our negligence, or under the express terms of the Contract, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims which arise out of or in connection with the provision of the Service (including any delay in providing or failure to provide the Service ) or their use by you.
5.4 Changing Faces shall not be liable or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Service, if the delay or failure was due to any cause beyond the our reasonable control, including any fault or failure of you or third party.
6.0 Title to Goods

6.1 We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
7.0 Risk of Loss

7.1 Risk in the goods will pass to you upon delivery to you.
8.0 Delivery

8.1 Any delivery timescales quoted to you are indicative only. We do not accept any liability whatsoever for delayed delivery caused by any third party.
9.0 Acceptance of Goods

9.1 Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Policy. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.
10.0 Returns

10.1 We are committed to offering our customers and clients excellent products. If you feel the products you received from Changing Faces do not meet this expectation, you may return any item in its original condition for a full refund within 14 working days from delivery provided that you tell us within 7 working days after the day on which you received the products that you intend to return the item.
10.2 If you cancel your order but do not return such goods to us within 14 working days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of you returning the goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.
10.3 Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available.
11.0 Complaints

11.1 If you wish to complain about any matter in respect of the goods or services provided by Changing Faces please contact Julie Palmer 01395 562970 .